Refunds
If you paid and it was not for you, you get your money back. Here is how.
14 days, no questions
If it is your first purchase, you have 14 days to ask for a full refund. We do not ask why and you do not have to justify anything.
How to ask
Write to us from your account email and say you want a refund. That is all we need. The money goes back to the same payment method you used; your bank can take 5 to 10 working days to show it.
Who actually refunds you
Paddle is the merchant of record for every purchase: it charges you, issues the receipt, and carries out the refund. We authorise it and Paddle processes it. On your statement the charge shows up under Paddle's name, not ours.
After the 14 days
After the 14 days, or if we already refunded a purchase for you before, you can cancel the subscription whenever you want from Settings: you keep the paid part until the period you already paid for runs out, and after that nothing is charged again. Periods you already used are not refunded.
If something looks wrong
If you were charged twice, charged after cancelling, or charged an amount you did not expect, write to us: we fix that whatever the date.
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Version 2026-09-draft-1